Terms & Conditions

Please be sure to read and understand our terms and conditions before paying any deposits or making bookings. 

 

Please be sure to read and understand our terms and conditions before paying any deposits or making bookings. 

 

Terms and Conditions:

 

Thank you for choosing The Removal Brothers QLD for your move. Booking a job with us confirms that you agree to our terms and conditions below. 

 

GENERAL QUOTES

• All the quotes given by phone, email or discussed in person are just an estimation and are never a fixed price unless we agreed on a fixed price prior to the move. The quote gives a time estimation of the move which is based on the information you have provided and how many removalists have been booked. This does not guarantee that the job will be completed within a certain time frame. 

 

DATE AND TIME

• You acknowledge and accept that any date changes which are less than 48 hours prior to the original moving date will result in a loss of deposit. 

• We give moving time estimations, and while we try to be there on time, traffic and delays do sometimes pop up. To get a more precise starting time we recommend booking the morning shift as you will be the first job of the day. Afternoon jobs will commence after the morning shifts have finished. 

 

CLEAN ITEMS, SUITABLE BOXES, LOOSE ITEMS

• We expect your items to meet a standard of cleanliness and we reserve the right to refuse moving items to be considered dirty by our movers. All your items should be put into boxes suitable for moving and properly packed. We will not move boxes that are not strong enough to carry the items, nor be responsible if anything breaks inside these. We do not carry loose items as they make the truck load unstable. 

 

DANGEROUS ITEMS, LPG GAS CYLINDERS, PETROL CANS, BALCONY LIFTS etc.

• If the movers believe there are risks involved in moving an item or to undertake any moving activity, we have the right to refuse to take the work.

• We do not carry LPG gas cylinders nor petrol cans.

• In case a balcony lift is needed, the supervisor will state if it is safe to be done. We reserve the right to refuse balcony lifts that are considered dangerous or if the removalists are uncomfortable doing them.

Balcony lifts will be an extra charge, and the amount has to be agreed between the supervisor and client.  

 

PARKING IN NO STOPPING ZONES

The only way we would park in a no stopping zone to load or unload the truck is if you agree to take full responsibility and payment for the potential fine. If you accept this, we will need a photo of your driver license, and  we’ll need you to sign the document that the supervisor will give you. 

 

STARTING AND FINISHING TIME

The time starts from the moment our removalists arrive at the pick-up location and finishes once we drop the last item of the truck, unless you require assistance in organizing and assembling your items. Travel fees may apply. 

 

MINIMUM RATE

We charge a minimum of 2.5 hours from Monday to Friday. There is a minimum of 3 hours on Saturdays and Sundays. Sundays incur a 20% surcharge. Travel fees may apply. 

 

RUBBISH REMOVALS

In case you need rubbish removal services, our removalists will go to a waste center suitable for the rubbish you have. You will have to pay for the tip bill plus the time it takes the movers to get there and get rid of the rubbish. This amount must be paid as soon as you receive the tip bill.

 

SPECIAL ITEMS

We need to be notified in advance if we are moving any of the following items:

• Double door or french door fridges

• Pianos

• Any item made from marble

• Glass table tops or glass cabinets

• Pool tables

• Large pot plants (which have to be dry, otherwise they're too heavy to carry)

• Any type of animal enclosures

• Any items heavier than 100kg

• Any items larger than 3 meters in length

• Delicate items

We reserve the right to NOT move any of the above listed items if we were not informed prior as there might be a need for more men and additional charges may apply. 

If the recommendation was to bring more men to move any item, but you still want the removalists to give it a go and the removalists agree, we will not be liable for any damages as there is a high risk involved. 

 

YOUR OBLIGATIONS AND WARRANTY  

• You agree that the information you have provided to us is accurate.

• You agree that we will not be responsible for goods not collected or any loss or damage to any items if you or a person acting on your behalf is not present during the move.

• You should inspect all your goods once the move is done. If there is any loss or damage to any goods that you consider it's been caused by us, please notify the supervisors or directors no later than 24 hours after the completion of the job. We will not be responsible if you advise us after 24 hours once the job is finished. 

• We expect you to be polite. We understand that moving is a stressful situation, but under no circumstances we deserve to be disrespected. We don't tolerate rude behavior and we reserve the right to not complete a job if you or the people in your property are not acting in a professional or polite manner.

• The movers will do what they can in terms of removing items from walls, disconnecting and reconnecting appliances, but they are not plumbers, electricians nor handymen so we cannot guarantee that the completion of these jobs will be at a trade’s standard.

 

DELIVERY

If we cannot deliver your items because there is no authorized person  to receive them, we cannot gain access to the property or for any other reason beyond our control, we will be entitled to leave the goods in our trucks, and therefore we will be entitled to charge an additional amount for overnight storage and for the subsequent re-delivery of your items.

 

CANCELLATION POLICY

• Cancellations or reschedules placed at least 48 hours prior the arrival to the pick-up location will incur no fee. However, if the request is passed this time frame, you will lose your deposit. 

• If we have to cancel your move for any reason your deposit will be refunded.

 

PAYMENT AND DEPOSITS

• A deposit is required to secure your booking. The deposit is non-refundable and will be deducted from the total amount once the job is finished. 

• For local moves the deposit is $100, but for interstate moves it is 10% of the quoted move. 

• You must pay the full amount due (with the deposit deduction) on completion of the move. We accept cash, bank transfer or Credit card payments which have an extra 2% surcharge.

• If the payment of the remaining amount is not received within seven days of the completion of the move, the collection of the amount due will be passed to a debt collection agency and you will be subject to the debt collection agency fees in addition to their interest charges.

 

VEHICLE SIZES

• We always try to quote the correct trucks for your move. However, our decisions are based on the information you provided. We will not be liable if the truck provided is too small for your job and multiple trips are required when the information provided was not accurate.

• We have 3 different truck sizes, 20, 25, and 40 cubic meters (4.5 and 10 ton trucks) Please advise of any loading docks height clearance as some of our trucks have a height clearance up to 3.4 meters. 

 

TOLLS

• We will carry the goods by any reasonable route. If there are tolls involved, these will have to be paid by you. The amount will be added to the final bill. Consider that truck tolls are around 3-4 times more expensive than a car toll.

 

INSURANCE & LOSS/DAMAGE TO PROPERTY 

• We have Public Liability Insurance, Third Party Property Damage, and Goods in Transit Insurance when requested. 

• We will take all the necessary care to ensure that your goods arrive safely, but there may be circumstances where we will not be responsible for any type of damage to your goods. For example, if we believe that the items to be carried are already in a bad shape or they are extremely fragile as there is already a risk of carrying them beforehand. This will be told to you prior to moving the items.

 

LOSS OR DAMAGE TO ITEMS

• We will not be liable for any damage to the goods inside boxes. Boxes are stacked in the truck and fragile items need to be properly protected, under your responsibility. The Removal Brothers take no responsibility for goods damaged during transport that were not adequately protected with butcher paper, shrink wrap, bubble wrap or any other material that could be used as protection. 

• In case there is a damaged item, you will still need to complete payment upon the completion of the job. For any damage claim, you will need to contact the office so the normal process of claims can be followed.

• We will replace an item for the same or similar product that was damaged, otherwise financially pay for the item according to its market value, not as a new item.

• In terms of repairing goods, we have the option to compensate you by paying the value of the damaged goods according to its market price.

• If you or someone on-site that is not one of our movers assists with the loading or unloading of your goods into or out of our truck, you may not be covered by our insurance policies.

 

PACKING MATERIALS

• All packaging materials are an additional cost to the client. We can provide packing materials plus a delivery fee. 

• Our removalists will not collect used butchers paper or rubbish. It is the clients’ duty to dispose of these. However, in some cases we can collect your boxes once you have unpacked and flat packed them.

 

PACKING & UNPACKING SERVICES

• We offer packing and unpacking services. We charge a minimum of 2.5 hours for our packing service. 

• There is no guarantee to the amount of time the packing/unpacking work will take. Generally, 2 packers can pack around 8-10 boxes per hour, depending how fragile your items are.

• It is your responsibility to ensure there are adequate boxes and packaging materials unless you have agreed that we will provide them. In a 3-hour session, you should have at least 25 boxes available along with packaging tape and butchers paper (1Kg of butchers paper every 5 boxes)

• If you cancel our packing services with a 48 hour or more notice, you will get your deposit back.

• We will not be responsible for any damage or lost items related to our packing or unpacking services. If you have any jewelry or valuable items of concern, we recommend you to pack them. 

• The Removal Brothers has the right to not pack or unpack in any property that is not considered to be at an unreasonable hygiene level. If your property and/or goods are not considered clean we have the right to not undertake the work.

 

MISSING ITEMS

• It is the responsibility of the customer to inspect all items upon completion of the removal service. Any missing items or damages must be reported to THE REMOVAL BROTHERS QLD PTY LTD within 24 hours of the completion of the move.

• If the customer fails to notify THE REMOVAL BROTHERS QLD PTY LTD of any missing items or damages within the specified 24-hour period, THE REMOVAL BROTHERS PTY LTD will not be held liable for any claims related to missing items or damages.

• To report any missing items or damages, customers must contact THE REMOVAL BROTHERS QLD PTY LTD via email at contact@removalbrothersqld.com.au or by phone at 0401409950.

• THE REMOVAL BROTHERS QLD PTY LTD reserves the right to request photographic evidence or any other relevant documentation supporting the claim of missing items or damages.

• THE REMOVAL BROTHERS QLD PTY LTD shall not be liable for any missing items or damages caused by improper packing by the customer, inadequate labeling of boxes, or any pre-existing damage to the items being moved.

• This notification policy is an integral part of the overall terms and conditions, and acceptance of our removal services implies acknowledgment and agreement to comply with this policy.

• THE REMOVAL BROTHERS QLD PTY LTD retains the right to amend or modify this policy at any time, and any such changes will be reflected on our website and communicated to customers as necessary.

• By availing of our removal services, you signify that you have read, understood, and agreed to this Missing Items or Damage Notification Policy. Failure to adhere to this policy may limit your ability to claim compensation for missing items or damages resulting from the removal service provided by THE REMOVAL BROTHERS QLD PTY LTD.